Introduction to Service Design

22nd November 2021


This introductory session will provide a brief overview of Service Design, why it's useful, and how it can improve services and systems. It will also delve into why we design services and the impacts of using a design methodology.

 Introductory Session is on the 3rd of November.

This introductory session is followed by a further three sessions which makes up a training programme around the principles, tools and methods of Service Design.

The dates for the next sessions are:

  • Wednesday 17th November, 2-5pm Setting Up & Explore
  • Wednesday 1st December, 2-5pm: Idea Generation
  • Wednesday 15th December, 2-5pm: Prototyping & Delivering Services

Who this programme is for

Anyone who designs, delivers or has used services across voluntary, community and public sectors and wants to learn how the practice of Service Design can improve services locally. This is specifically aimed at anyone working in the six communities that are working with Lloyds Bank Foundation on system change - Great Yarmouth, Redcar and Cleveland, Bolsover, Telford and Wrekin, Merthyr Tydfil and Halton.

Please note, as places for the training programme starting on 17th November are more limited, we plan to prioritise organisations based locally in the each of 6 communities.

About the Training Facilitator - Dr Laura Warwick 

Laura is a Senior Lecturer in Service Design and Social Innovation at Northumbria University. She works with local and national organisations to support them to use Service Design to improve their services and systems. Some of these organisations include Mind, The National Lottery Community Fund, and GirlGuiding UK. And she is currently supporting Lloyds Bank Foundation with our People and Communities work in six communities across England and Wales.


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