BCVS - Please help us provide a good service

Please help us provide a good service

The BCVS Executive Committee and Staff would like to hear from you.

We hope that we offer an effective service but it can be difficult to be sure unless people let us know what they think.

It is good to hear if we are getting it right and it helps us to gain job satisfaction.

If you have any ideas on how we could improve our service please let us know.

Most of all we need to know if we have failed to help or got something wrong.

If you are satisfied and want to say so, or if you have suggestions for improving our service, please tell us.

If you are not satisfied with our service, please tell us so that we can try to improve.

Complaints will normally be dealt with by the Director of the BCVS and will be in confidence.

If you feel that a complaint is very serious, please feel free to contact the Chair of the Executive Committee, either in person or by letter marked ‘personal’.

Any complaint will be dealt with swiftly and if it cannot be resolved quickly, it will be referred to the BCVS Executive Committee.

Any complaint will normally be acknowledged within seven days and a formal response made within three weeks. If it appears that the complaint is very complex and cannot be resolved within three weeks an interim response will be made within three weeks.