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Encouraging Community Action

If you feel you have been unfairly treated by a Local Authority, you can ask the Local Government Ombudsman to investigate your complaint.

The Ombudsman has a team of staff who will look into the complaint and decide whether maladministration has occurred (maladministration is when a Council does something in the wrong way, does something it should not have done, or fails to do something it should have done). If the Ombudsman decides that maladministration has caused injustice, she will issue a report which the Council must consider. The remedy may involve the payment of money or the Council taking other action to put matters right.

A complaint form and leaflet about the work of the Ombudsman can be obtained from:

PA Thomas, Local Government Ombudsman, Beverly House, 17 Shipton Road, York, YO30 5FZ.

Tel: 01904 663200

Fax: 01904 663269

See also Local Government Ombudsman Watch

email: lgo.clae.lon@gtnet.gov.uk